AUTO ACCIDENT? KNOW YOUR RIGHTS / FAQ
It is our goal at Gilbert Collision Center to provide you with as much information as possible so that you can make educated decisions and feel confident in your vehicle repair decisions. If there are any questions you have that aren’t included here, please submit them here.
Find An Answer Faster Using These QuickLinks…
After An Accident
Insurance
Repair Process
Why Choose Gilbert
KNOW YOUR RIGHTS AFTER AN ACCIDENT
I was just in an accident. What now?
First, be sure all occupants, including yourself, are safe and immediately contact proper authorities/law enforcement. Move your vehicle to a safe area if possible. Be sure you document the accident by taking pictures, writing down names, and obtain a copy of the police report. For more detailed instructions, visit our “After an Accident” page.
Can my insurance company require me to have my vehicle fixed at a certain body shop or collision center?
No. You are able to have your vehicle fixed at the location of your choosing. Insurance companies may have preferred body shops due to prenegotiated rates or other factors, but you need to make sure you fix your vehicle at the location you know has your best interests in mind.
While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That’s the Gilbert Promise!
Do I have to have more than one estimate?
You do not need to have more than one estimate. When you receive your estimate from your insurance adjustor, we will begin the process of ordering the parts needed to start the repair.
Does Gilbert Collision Center provide rentals while my vehicle is being repaired?
Yes, we do! If we are currently repairing your vehicle, a rental may be provided when available or we will help arrange one with a local car rental company. Please ask our Collision Center team at the time you bring your vehicle in. Also, check with your insurance carrier for rental coverage.
INSURANCE
Can my insurance company require me to have my vehicle fixed at a certain body shop/collision center?
No. You should be able to have your vehicle fixed at the location of your choosing. Insurance companies may have preferred body shops due to prenegotiated rates or other factors, but you need to make sure you fix your vehicle at the location you know has your best interests in mind.
While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That’s the Gilbert Promise!
REPAIR PROCESS
What is Gilbert Collision Center's 7 Step Repair Process?
1. Drop Off Your Vehicle
2. Damage Assessment
3. Body Repairs
4. Paint Refinishing
5. Reassembly
6. Quality Control and Clean-Up
7. Delivery to Customer
Many more details are included on our Repair Process page.
While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That’s the Gilbert Promise!
Since 1983
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Get In Touch
(888) 123-4562
Location
3550 Highway 441 S.
Okeechobee, FL 34974
info@diviauto.com
Open Hours
- Monday 7:30 am – 5:30 pm
- Tuesday 7:30 am – 5:30 pm
- Wednesday 7:30 am – 5:30 pm
- Thursday 7:30 am – 5:30 pm
- Friday. 7:30 am – 5:30 pm
- Saturday Closed
- Sunday Closed